Terms and Conditions

Payment
We accept payment from UK buyers by Paypal, postal order or cheque. In the case of cheques or Paypal echeques we may need to wait for the payment to clear before we can send your items. Please note that UK Paypal echeques can take up to 11 working days to clear.

If you live outside the UK, we can only accept payment by Paypal in GBP pounds (£). Paypal will convert your currency into GBP pounds automatically when you make your payment. We are sorry, but we cannot accept payment from international buyers by any other method at the moment.

We are sorry, but due to the terms of our insurance, WE CANNOT ACCEPT ORDERS FROM THE USA OR CANADA

Postage
We will normally post your items as soon as we can after we have received your cleared payment. This is usually within 48 hours (except Sundays or Public Holidays). If we are particularly busy, we may take an extra day.

International orders are sent via Airmail. The guideline delivery time for this is 3-5 working days, but this is not guaranteed

See Shipping Costs for more information

Non-Delivery
If you have not received your items within 10 working days of ordering, then please contact us immediately and we will look into it

Refunds
If your item is damaged, wrongly described or the wrong item has been sent, please e-mail to let us know as soon as you can and we'll make sure we sort it out for you as quickly as possible.

If you change your mind about an order, then please let us know within 7 days of receiving your goods. We request that you return them undamaged and in their original condition within 14 days of receipt. Unfortunately, we cannot refund your return postage costs in this situation.

Our Products
Many of our products are natural in origin eg cabochons and semi-precious stone beads and will consequently show some variation in colour and/or pattern. They are photographed using daylight balanced neutral bulbs and every effort is made to ensure that our photographs are representative of the items listed, but they are subect to photographic limitations. All sizes are approximate.

Safety
Due to their small size, our products are unsuitable for children under 36 months. Our products conform to current EC nickel content regulations where relevant.

Terms and Conditions
On placing an order, you are deemed to have read, understood and accepted these terms and conditions