Terms and Conditions
Payment We can accept payment by Paypal or by major credit/debit cards. In the case of Paypal echeques, we may need to wait for the payment to clear before we can send your items. Please note that UK Paypal echeques can take up to 11 working days to clear.
If you live outside the UK, we can only accept payment by Paypal in GBP pounds (£). Paypal will convert your currency into GBP pounds automatically when you make your payment. We cannot accept payment from international buyers by any other method at the moment.
We are sorry, but due to the terms of our insurance, WE CANNOT ACCEPT ORDERS FROM THE USA OR CANADA
Postage We will normally post your items as soon as we can after we have received your cleared payment. This is usually within 2 working days. If we are particularly busy, we may take an extra day.
International orders are sent via Airmail. The guideline delivery time for this is 3-5 working days, but this is not guaranteed
See
Shipping Costs for more information
Customs Charges
Customers ordering from abroad (non-EC) are responsible for any customs/duty charges that may be incurred
Non-Delivery If you have not received your items within 10 working days of ordering, then please contact us immediately and we will look into it
Refunds If your item is damaged, wrongly described or the wrong item has been sent, please e-mail to let us know as soon as you can and we'll make sure we sort it out for you as quickly as possible.
We ask our customers to check their goods before making them up into jewellery. If you change your mind about something you have ordered, then please let us know within 7 days of receiving your goods. We request that you return them undamaged and in their original condition within 14 days of receipt. Unfortunately, we cannot refund your return postage costs in this situation.
Our Products Many of our products are natural in origin eg cabochons and semi-precious stone beads and will consequently show some variation in colour and/or pattern. They are photographed using daylight balanced neutral bulbs and every effort is made to ensure that our photographs are representative of the items listed, but they are subect to photographic limitations. All sizes are approximate.
Safety Due to their small size, our products are unsuitable for children under 36 months. None of our products are sold as toys. Our products conform to current EC nickel content regulations where relevant.
Quantities The vast majority of our products are sold by quantity. In the few cases where this is impractical, they are sold by the packet - an approximate weight is given for the convenience of our customers, but this should be used as a guide only.
Terms and Conditions On placing an order, you are deemed to have read, understood and accepted these terms and conditions