Terms and Conditions

Payment

1) We can accept card payments via Worldpay. We can only accept payments in sterling (GBP) via Worlday.

2) We can accept payment by Paypal. In the case of Paypal echeques, we may need to wait for the payment to clear before we can send your items. Please note that UK Paypal echeques can take up to 11 working days to clear.

If you live outside the UK, we can only accept payment by Paypal in GBP pounds (£). Paypal will convert your currency into GBP pounds automatically when you make your payment.

We are sorry, but due to the terms of our insurance, WE CANNOT ACCEPT ORDERS FROM THE USA OR CANADA

Postage
We will normally post your items as soon as we can after we have received your cleared payment. This is usually within 2 working days. If we are particularly busy, we may take an extra day.

Orders sent to UK addresses will be sent via the Royal Mail by First Class post. Orders sent to addresses outside the UK will be sent by Royal Mail Airmail.

Estimated Delivery Times - Royal Mail aims to deliver within these times, but they do NOT guarantee it

1) UK - 1 working day

2) Western Europe - 3 working days

3) Eastern Europe - 5 working days

4) Other Countries - 7 working days

See Shipping Costs for more information

Customs Charges
Customers ordering from abroad (non-EC) are responsible for any customs/duty charges that may be incurred

Non-Delivery
If you have not received your items within 10 working days of ordering, then please contact us immediately and we will look into it

Refunds
If your item is damaged, wrongly described or the wrong item has been sent, please e-mail to let us know as soon as you can and we'll make sure we sort it out for you as quickly as possible.

We ask our customers to check their goods before making them up into jewellery.

You are entitled to cancel your order for any reason under the Distance Selling Regulations, so long as you inform us of this within 7 days of purchase or within 7 days of receipt of the goods (whichever is longer). You will be entitled to a full refund (including your original postage charges). We request that you return them undamaged and in their original condition within 14 days of receipt. We do not refund your return postage costs if you cancel your order because you have changed your mind.

Our Products
Many of our products are natural in origin eg cabochons and semi-precious stone beads and will consequently show some variation in colour and/or pattern. They are photographed using daylight balanced neutral bulbs and every effort is made to ensure that our photographs are representative of the items listed, but they are subect to photographic limitations. All sizes are approximate.

Safety
Due to their small size, our products are unsuitable for children under 36 months. None of our products are sold as toys. Our products conform to current EC nickel content regulations where relevant.

Terms and Conditions
On placing an order, you are deemed to have read, understood and accepted these terms and conditions